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Question: What payment methods are accepted for online purchases?
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Answer: We accept Visa and Mastercard credit cards.
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Question: How will my package be delivered?
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Answer: Our delivery services are handled by the delivery company Canpar. They usually take between 24 to 48 hours to deliver. Your order should come in between 9 am and 5 pm, from Monday to Friday, so you may wish to have the package delivered at your workplace. If you are not there upon delivery, the courier will leave a note, and then come back the following day. If you are not there the second time, your order will be shipped back to us.
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Question: How long will it take until I receive my order?
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Answer: Order processing is done under 48 business hours. By adding shipping delays, you can expect to receive your order within 4 business days. Additional delays can apply for remote areas.
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Question: What are the shipping costs?
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Answer: The basic fee is $8.50. An additional 2% charge for orders of $250 to $1,250, and 1% for orders above $1,250. The delivery cost is displayed on your invoice and includes the cost of delivery itself as well as the cost of packaging and handling.
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Question: How can I become a member
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Answer: To become an Artisan member, you simply have to create an account. Then, you’ll be able to access the Artisan member price, which gives you a 30% reduction on your purchases of $75 and more. If you are self-employed, or if you represent a manufacturer, a retailer, a distributor or a social organism, please click here.
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Question: How long will it take for a back order item to arrive?
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Answer: It depends on a lot of different factors that we cannot control. Therefore, we unfortunately cannot guarantee a delivery date.
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Question: Is there a minimum purchase amount to order online?
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Answer: There is no minimum purchase amount. However, if you want to benefit from the discount that goes with your client profile, you must purchase a certain minimum. Discount percentages go up with the amount purchased until you reach your maximum discount. You can review our pricing policy by clicking here.
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Question: What are your business hours?
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Answer: Our transactional website is available at all times. However, customer service is only available from 9 to 5, Monday to Friday. Click here to see our store's business hours.
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Question: Who is eligible for promotions?
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Answer: All Club Bead Plus clients are eligible for our promotions. However, promotions can only be applied at Artisan prices or better, so you need to reach your minimum purchase amount to benefit from them.
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Question: How can I be aware of the promotions?
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Answer: You can see current promotions on our website. Also, when creating your Club Bead Plus account, you can subscribe to our newsletter to be informed of all our new promotional offers.
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Question: Do you sell gift certificates?
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Answer: We do, but they cannot be purchased online yet. Simply go to our store or call our customer service to purchase gift certificates.
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Question: Are the items on the website the same as the ones in store?
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Answer: Yes, all the products we sell online are the same as the ones we sell in store. However, some of our products are exclusively sold at the boutique, so come and see us in Montreal!
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Question: Are the products’ prices the same in the boutique and on the website?
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Answer: Yes, prices are identical in the vast majority of cases.
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Question: Is it safe to give my credit card info on the Internet?
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Answer: We use the best computer encrypting method for maximum security on our website. Please see our Security policy for more details. If you still do not feel at ease to give us your credit card number by Internet, you can also send us an email at info@clubbeadplus.com with your order and we will call you back to take your credit card number by phone.
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Question: What is your policy on returns/exchanges?
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Answer: Returns will be accepted in their original packaging and on presentation of invoice within 30 days following the date of purchase. A handling fee of 20% is applicable. Exchange or credit only. No refunds. Please refer to our Return Form.
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Question: Do you offer any courses or workshops?
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Answer: Yes, we give lessons for all tastes and all levels. Whether it is in a course Artisan I, Artisan 2 or in a
course À la carte
, you will be able to improve your techniques and learn new stuff with our professor.
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