We guarantee your full satisfaction on all our products at Club Bead Plus. If the merchandise you purchased has a defect or if you are not entirely satisfied with your purchase for any given reason, you can return your unwanted item(s) within 30 days following its purchase. We will be happy to exchange it OR provide you with a credit note that can be used within 90 days following its issuing date. If the desired item is out of stock, we will also provide you with a credit note.
Fill in the return form, making sure you carefully answer every question.
Please include with your form a copy of your original purchase receipt as well as the item(s) you would like to return. The merchandise being returned must be in its original condition and packaging (undamaged), unless it is being returned because of a defect.
Please note: Shipping fees are at your cost. Additional handling fees of 20% may be charged if the item(s) returned comprises many pieces that have to be counted. If the merchandise is returned because of a defect or because of an erroneous processing of your order, Club Bead Plus will credit the shipping charges under the condition that the return be processed through Canada Post (it is mandatory to include a copy of your original receipt). Club Bead Plus is not responsible for any damage to the merchandise that may occur during transport, thus Club Bead Plus may refuse to process a return if the request does not comply with the aforementioned conditions. In which case a customer service representative will contact you.
All sales are final. No reimbursement. Exchange or credit note only. No reimbursement or exchange on products that are on sale, subject to a promotion or being liquidated.